Returns & Exchanges

Not the right fit? No problem. We accept returns and exchanges within 30 days of delivery, provided the boots are in original, unworn condition with all tags attached.

Eligibility

Items must be returned within 30 days of the delivery date
Boots must be unworn, unclean, and in original packaging
Boots that show signs of use on a pitch or indoor court are not eligible for return
Sale items marked as Final Sale cannot be returned or exchanged

How to Return

Email us at support@lightningcleats.com with your order number and reason for return
We will send you return instructions within 1 business day
Pack the boots securely in their original box
Ship the parcel back using a tracked service — we recommend keeping proof of postage

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or we sent you the wrong product.

Exchanges

If you need a different size, let us know in your return email and we will reserve the correct size for you. Exchanges are processed once we receive and inspect the returned boots.

Refunds

Once your return is received and approved, we will process a refund to your original payment method within 5–7 business days. You will receive an email confirmation when the refund is issued.

Damaged or Incorrect Items

If your boots arrived damaged or are not what you ordered, please contact us immediately with photos and we will resolve it at no cost to you.